Frequently Asked Questions

Everything you need to know about shopping with By Gläs

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.

What materials are used in By Gläs garments?

We prioritize quality and sustainability, using a blend of premium organic cotton, recycled polyester, and ethically sourced fabrics to ensure durability and comfort.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, By Gläs ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.